When the temperature dips below freezing, know what to do if you experience water damage from frozen pipe bursts.
When the outside temperature drops below 20 degrees F, exposed plumbing pipes have a greater chance of freezing. The main situations we have seen frozen pipe bursts which caused water damage here in Nashville include:
Don’t wait to clean up water from a burst pipe. For a fast 24/7 response from certified professionals, specialized drying equipment, and guaranteed and documented results call Tier Restoration today!
Reach a live person and get the help you need right away when you call Tier Restoration.
Tier Restoration works with all insurance companies and can help you navigate the claim process.
We use third-party inspectors, advanced testing equipment, and detailed procedures to make sure all moisture is dried and treated.
According to the IICRC S500, Standards for Water Damage Restoration, water damage from frozen and burst pipes would be considered Category 1. That means most wet materials can be dried out safely, without concern of contamination (compared to Category 3 water damage from groundwater flood or sewage, in which case most non-structural materials would need to be removed) if the restoration process is quickly completed.
If the burst pipe cleanup is small enough to handle yourself, follow our thorough investigation process, which includes finding the perimeter of the water damage and searching for trapped water. Water can be trapped in cavities, vapor barriers, and layers. Moisture meters can show how wet materials get during water damage and when they are dry.
If you are unsure about where the water is hiding or how to confirm that no water-damaged materials will grow mold, call Tier Restoration to be your burst pipe cleanup company.
Should you let the faucets drip? Yes, especially if the supply lines to that faucet are exposed to the weather, in an exterior wall, or are not insulated.
The burst pipe leak doesn’t occur where it is frozen. The pipe burst splits from the water pressure between where it freezes and the closed faucet. So opening the faucet a little gives the water room to expand if it freezes. You want to open the faucet faster than a drip but slower than a heavy stream to make sure it is open enough to allow for expansion.
Pipes exposed to the weather in a ventilated attic or crawlspace must be insulated as much as possible. Pre-formed 1/2″ insulation is available at home improvement stores, but that may not be enough. Closed cell foam and fiberglass pipe insulation have a higher R-value and are available online or from specialty stores.
Thermostatically controlled heat tape can be wrapped around especially vulnerable pipes for maximum protection when relocation of the pipes is not an option.

We will respond immediately to your water damage emergency.

Fully licensed, certified, & insured, we'll restore your property correctly.

We'll take it from here, and will work with your insurance to process your claim.
Generally, standard property insurance covers loss from frozen or burst pipes. Tier Restoration uses industry-standard software for pricing and has an excellent process for ensuring the insurance company covers everything it should. For fast response, 24/7, certified professionals, specialized drying equipment, and guaranteed and documented results, call Tier Restoration for frozen and burst pipe cleanup!